To return purchased items, customers need to contact the Shoplover Team within 3 working days counting from the delivery date.
An unboxing video of that specific package must be provided for returning the product to validate the query. Returned product must be unused, un-burnt, unworn, unwashed & without any flaws. Fashion wear can still be considered unworn as you can try to check if it fits or not but to an extent. The product must include the original tags, user manual, warranty cards, freebies and accessories.
Customers must return the purchased items via the same manufacturer packaging/box keeping the product in its original form without any sort of damage. For returning any product, it must be returned with a shipping label & any other tags attached with that item.
For device-related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice.
Category | Non-Returnable Items |
Consumer Electronics | Movies and Music copies cannot be returned |
Fashion Items | Custom made items, women's intimate apparel and men's innerwear cannot be returned |
IT Products | All software products that are labeled as non-returnable on their product detail pages |
Beauty Products, Jewelry | All items in this category, except for hair removal and other electrical items |
Digital Products | All items in this category are non-returnable once purchased and delivered |
Food & Grocery | All Items in this category |
A customer will be
eligible for a refund or return if he/she submits an issue within 3 working days
of receiving the product/service.
Shoplover will process your refund according to the following refund
types
Payment Method |
Refund Option |
Refund Time |
Debit or Credit Card |
Debit or Credit Card Payment
Reversal |
10 working days |
Equated Monthly Installments |
Debit or Credit Card |
10 working days |
Mobile Wallet (MFS) |
Mobile Wallet Reversal |
7 working days |
Cash on Delivery (COD) |
Bank Deposit |
5 working days |
Refund Voucher |
1 working day |
|
Voucher |
Refund Voucher |
1 working day |
Note: Refund
timeline excludes weekends and public holidays. The Voucher discount code can
only be applied once. The leftover amount will not be refunded or used for next
purchase even if the value of order is smaller than voucher value.